EXCHANGE AND RETURN
The current Consumer Protection Regulation for Distance Selling in the European Union (Legislative Decree 206/2005) guarantees you the right to cancel any order within 14 days from the date of delivery of the items. To exercise this right you must send an email to info@charliechaplinstore.com specifying the order number and which products are subject to return.
The right of withdrawal is however subject to the following conditions:
1) the purchased item must be returned unused and intact, in its original packaging complete in all its parts (including packaging, documentation and accessory equipment).
2) return shipping costs are free in Italy;
3) the shipment, until the certificate of receipt in our warehouse, is under the complete responsibility of the Customer. We are not responsible in any way for damage or theft/loss of goods returned with uninsured or untracked shipments (e.g. priority mail);
4) in the event of damage to the goods during transport, we will promptly notify the Customer of the incident (within 5 working days of receipt of the goods) to allow him to file a complaint against the courier chosen by him and obtain reimbursement of the value of the goods (if insured); in this eventuality, the product will be made available to the Customer for its return, simultaneously cancelling the request for withdrawal;
5) if the return is returned intact in all the above-mentioned points, we will refund the cost of the order (only in the case of a total return) within 14 days from the date of delivery to the warehouse and with the following methods:
PAYMENTS BY CREDIT CARD: the refund will be made on the same Credit Card used at the time of purchase; the time required to receive the credit varies depending on the Bank.
PAYMENTS VIA PAYPAL: the refund will be visible in your Paypal account within 48 hours of receiving the refund confirmation email.
PAYMENT ON DELIVERY : the refund will be made by bank transfer to a current account indicated by you; the time required for receipt varies depending on the Institute.
For any dispute between the parties in this regard, the Court of the place of execution of the contract shall have jurisdiction.